Here are a list of commonly asked questions and answers. Hopefully you will find the answer to your query. If not, feel free to contact one of our customer support staff who will be happy to assist you.

To which states do Label Makers supply labels?

We supply labels to all states Australia wide. Our client base is wide and varied.

 

  • Everyday we supply labels to customers in  WA, SA, NSW, QLD, ACT, NT and Tasmania.

 

  • Our sales team are often interstate visiting clients and offering support to our customer base. If you would like a visit contact us.

 

 

How does the order process work?

Your job will be processed in a manner along the lines of:

  • Your needs – We discuss your needs with you, and you supply us with any artwork or data that’s relevant to the job.

  • Pricing / delivery – Our sales team will produce a quotation for you and commit to a delivery time that is acceptable to you.

  • Artwork approval – We will provide you with a proof of your print job for you to approve. This will only happen on first runs unless requested otherwise. Repeat orders are produced exactly as per the previous order.

  • Manufacturing – Once approved we will order plates and dies if required, and manufacture your order to the highest achievable standards. Your job will be inspected and despatched as per your instructions. An invoice will be sent to you at the point of despatch.

 

What is four colour process (CMYK) printing?

Four Colour process printing typically uses ink of four colours: cyan, magenta, yellow, and key (black). When CMY “primaries” are combined at full strength, the resulting “secondary” mixtures are red, green, and blue.

Mixing all three theoretically results in black, but imperfect ink formulations do not give true black, which is why the additional K component is needed. We use this process for producing photographic type images with multiple colours and tones.

What is a spot colour?

Spot colours are printed colours for which we physically mix inks to match your desired shade. We typically match to the ‘Pantone Matching System®’ enabling us to quickly identify shades to swatches or designer references. Our Pantone swatch books are replaced a regular intervals to ensure accurate reproduction of colours on each print run.

What is a die cutter?

A die cutter is what we use to cut the shape of your label from the substrate. We keep an extensive range of dies in stock and in some cases we will have one that is to your desired size, or very close to. If not we will need to order a die for you which takes approx 1-2 days to manufacture.

What kind of materials can you print on?

We can print on to virtually all commonly used substrates including but not limited to;

  • Paper - General use, packaging and over-printable labels

  • Polypropylene (PP) - Packaging and chemical labelling

  • Polyesters (PET) - Speciality and security labels

  • Polyethylene (PE) – Packaging labels

  • Woven Fabrics – Textile labels

  • Vinyl – Durable and outdoor labels

  • Biaxially Orientated Polypropylene (BOPP) – Conformables and laminates

Our technically trained staff will be able to recommend the best substrates to you dependent on your requirements.

What is the delivery time for my labels?

Generally most jobs are shipped within 5 – 7 business days from receipt of approval for new work or from date of order for existing designs. We will always endeavour to accommodate urgent requests for labels and will often despatch goods with a day or two if we have raw materials on hand. We do hold a stock of labels for some customers which we will normally despatch same day as ordered if required. If you require us to hold stock for you please discuss this with your sales advisor when placing your first order.

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What are roll directions and how do they affect me?

Roll directions, or unwind directions as they are also know are industry standards which define the way the label will face as it comes off the roll. This becomes more important to users of machine applied labels as you can imagine. We normally need to know which edge of your label is leading as it comes off the roll, ie; left, right, head or foot. We also need to know if the label is on the outside of the roll as it is wound up, or the inside.

What finished format can you supply labels in?

We are able to supply labels in various formats including;

  • On rolls using 1”, 1.5” and 3” cardboard cores. (We can even supply rolls core free if you wish)

  • Sheets,

  • Fan-folded collated packs

  • Die cut singles.

  • Stapled book form

  • Shrink wrapped packs

  • Rolls in dispenser cartons

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Can I have a perforation between my labels?

Yes sure no problem. We can perforate the glassine (carrier) so you can easily tear the labels off the roll or in your printer.

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Do you supply thermal printer labels?

We sure do. We supply a wide range of standard direct thermal and thermal transfer labels for all of the popular thermal printers, including;

  • Zebra​

  • Sato​

  • Tec​

  • Datamax​

  • Intermec

Plus many more.... Just tell us your printer make and model and we’ll have all of the required information to hand.

What is the minimum order quantity?

Technically - we don’t have one. We will always advise you on the most economical way in which we can help you. However bear in mind, the setup charge is less of a factor if you order larger quantities. The more you order, the less you pay per unit!

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Can we have our labels sequentially numbered?

Yes you can – we have a full department dedicated to sequential numbering and bar coding. We can produce sequentially numbered and bar coded labels to your exact specification and

in major volumes too. Typical numbering jobs can range from 5000 to 2 million labels at a time.

What format of bar code can I have?

We can supply a wide range of formats including but not limited to;

  • Bar Code 2/5 interleaved: high density numeric, variable length, no checksum

  • Bar Code 39: partial alpha-numeric, variable length, no checksum

  • Bar Code 93: partial alpha-numeric, variable length, two checksums required

  • Bar Code 128: alpha-numeric, plus numeric, variable length, checksum required

  • Bookland: fixed length numeric, checksum required, encodes ISBN and price

  • Codabar: numeric plus four alpha characters, variable length, no checksum

  • EAN 8: 8 digit numeric, checksum required

  • EAN 13: 13 digit numeric, checksum required, for retail products in Europe

  • ISBN: fixed length numeric, checksum required, encodes ISBN and price

  • ITF-14: fixed length numeric, checksum required, encodes GTIN

  • SCC-14: Shipping Container Code, based on UPC

  • SSCC-18: Serial Shipping Container Code, based on UPC and tracking number

  • UPC-A: 12 digit numeric, checksum required, for retail products in North America

  • UPC-E: 6 digit numeric, checksum required, for retail products in North America

  • 2D Data Matrix and QR Codes – popular for retail promotional use and

  • PDF 417 codes, low cost high capacity ID bar coding format.

We are able to integrate your own algorithm for check characters if you wish or we can use any of the standard routines too. We are able to advise you on the best format for your application if you are not sure.